Updating ProForma Support Team and SLA’s
As you likely know, ThinkTilt was recently acquired by Atlassian and as part of the transition we are merging support teams.
On July 29 at 10am CDT (GMT-5), support for ProForma will move to Atlassian support channels.
PLEASE NOTE: All tickets opened using this channel will be honored and we will continue working with you to resolve those tickets.
There is no action required of you at this time.
Click below to learn more about Atlassian’s Support Offerings, including information on response times and support hours.
Read MoreEnhanced Exports Are Here 🎉
Your data doesn’t have to stay in Jira. ProForma’s newest feature, Enhanced Export (available in paid versions of ProForma), lets you specify issues and fields you want when you export your data.
Now you can export responses with Jira fields using JQL filters to find the issues you need to include in your data export.
Enhanced Export creates endless possibilities for how you can use your data. For more details on Enhanced Export and all the ways you can use it, click the link below.
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320+ Form Templates
Now when you create a form you can use one of over 320 templates to kick start your form design.
Forms are available for the following teams: IT including ITSM, HR, Facilities, Marketing, Finance, Legal, and many more.
We also welcome submissions from our customers for forms to be added to the template library, particularly if they are in languages other than English. Submit form templates here
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User Lookup Improvements
Now anonymous users can utilize your user lookup questions in the JSM portal.
Users are no longer required to have a Jira account to update the user picker fields in your forms.
This feature is only available in the latest version of ProForma full.
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Supported: The fix versions Jira field
Now you can link a question in your form to the Fix Version in Jira.
Tip: Use the multi select dropdown question type if you have a long list of versions.
Forms List Improvements
The forms list pages have a new, easier-to-navigate look and feel.
We updated the forms list pages as part of a part of rolling out a fully multilingual interface.
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